Problem: This 350 attorney, AmLaw 200 firm based in Ohio had decided to outsource their in-sourced back-office operations and multi-function devices (MFDs) on a firm-wide basis five years prior. The contract was expiring and the firm was now considering outsourcing the on-site centralized Records and Information Management functions. As a result, the firm was interested in what other outsourcing companies’ capabilities were in the records space, how they may improve current services to the firm, and whether they had a competitive contract. Additionally, the firm had over 36 contracts/amendments/product schedules for the MFD fleet throughout their seven offices with varying expirations dates as well as several devices that were tied to various mainte - nance “pools” and sought to co

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