Salford Royal NHS NHS Foundation Trust Case study: Merged patient reminder and FFT surveys As current users of our Appointment Management solution, Salford Royal asked how we could help implement The Friends and Family Test. BACKGROUND • Sinc e 2012 S alf or d Ro y al suc c es sfully r educ ed their DNA r a t e b y 25 % using the Appointment Management service. • S alf or d Ro y al is a le ader in its field f or inno v a tion and w as one of the first T rusts in the UK to go live with the Friends and Family Test (FFT). • The y cho s e us as the y f elt w e w er e a pr o v en and v alue f or mone y supplier with agile de v elopment capabilities t o deliv er FF T with bespok e sta t e-of-the-ar t features and real time analytics matched to their requirements. • The f ac t tha t w e

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