Nationwide Satisfaction Survey The British Holiday & Home Parks Association (BH&HPA) is a membership organization serving and representing the interests of the British parks industry. The Challenge The BH&HPA wanted to offer its 2000 members a customer satisfaction survey. The survey would be continuously available online and on paper, and participating parks would receive personalized reports every month. The Solution Our feedback system requires no intervention from the BH&HPA. Online replies are collated automatically, and paper survey replies are input by the managing park. Participating holiday parks are emailed a personalised report each month. Each report contains: Park specific analyses including narrative with summary tables, charts and comment lists. Benchmark comparisons between

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