case study National Restaurant Company Speeds Paper-based Guest Feedback from Menu Surveys SECURE - PRECISE - TRUSTED TDEC’s work enabled quick capture of guest data, allowing the company to make informed business decisions. Challenge: In 2018, a sports-themed restaurant company was testing two new menu items in 13 widespread locations and sought guest feedback. The company needed both a process and quick turnaround of the data to support menu development decisions. Solution: Given the fast pace of the restaurant and lack of staff to handle the project internally, the restaurant company chose to outsource the process to TDEC which coordinated the design, printing and shipping of survey packages (including pencils), the return of completed surveys through pre-addressed labels and

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