Processing Paper-Based Tax Returns for Connecticut
Processing Paper-Based Tax Returns for Connecticut
2 Pagescase study Processing Paper-Based Tax Returns for Connecticut SECURE - PRECISE - TRUSTED TDEC processed over 1.6 million tax returns over the course of this five-year contract, achieving 99.94% accuracy and 100% delivery in 2015. Challenge: In 2010, the State of Connecticut Department of Revenue Services (DRS) was moving toward a future when most tax returns would be filed online. In the interim, its 7 dif - ferent paper-based tax filings, individual and business, amounted to hundreds of thousands of returns and millions of documents annually that needed to be digitized and processed. Most of this work was concentrated to four months of the year, making the use of full time state employees not economically feasible Solution: The DRS decided to outsource the process and invited comm
