MZ Wallace - Designing the Perfect Customer- centric Global Strategy
MZ Wallace - Designing the Perfect Customer- centric Global Strategy
3 PagesCASE STUDY www.flow.io PROBLEM Fully localized checkout and shipping in over 130 markets. International duty, tax and shipping cost calculated automatically for customer. Easy-to-use and flexible Flow console improving cross-functional collaboration and providing one centralized point for management of international orders and returns. Increased international traffic strained MZ Wallace’s operational administrative resources. Duties and taxes calculated post-purchase resulted in a high volume of customer service communications. Unoptimized international shipping strategy caused inefficiency and unnecessary expense. SOLUTION 65% Increase In International Traffic to Site 79% Increase In International Transactions 130+ Markets With Localized Sales 50% Increase In Efficiency For I
