Case Study Multinational T elecommunications Company: 20 Years of Innovative Customer Support Copyright © 2021 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden2 Case Study | Multinational Telecommunications Company: 20 Years of Innovative Customer Support Client Overview Client Profile A multinational telecommunications company based in France, serving 266 million customers worldwide Offering mobile, landline, internet, and IPTV services, the Client is the tenth-largest global mobile network operator in the world and the fourth-largest in Europe. Industry T elecommunications Geography The client has a broad presence throughout Latin America, Europe, Africa, and the Middle East. With a workforce of more than 2,

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