Sponsored by WHITE PAPER A Modern, Post-Covid-19 Model for Customer Care: Successful Support Requires a Digital-Plus-Human Approach SP ONSOR PER SPE C TIVE Daniel Julien Founder and CEO Teleperformance Delivering Personalized Experiences in Today’s Virtual World More than ever, people are seeking customer support and patient care through digital channels. The global crisis accelerated both the adoption of new channels and a permanent shift to remote work for millions The result? When people need help, they want access to it via virtual means. However, they also still want experiences that feel personal—customized to meet their need in that moment. At Teleperformance, we’re in the people business. For more than 40 years, we’ve been connecting people with their favorite brands by

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