v.e.1221 CASE STUDY Multinational Telecommunications CompanyMULTINATIONAL TELECOMMUNICATIONS COMPANY CASE STUDY • INDUSTRY Telco • LOCATION United Kingdom • SOLUTION Enterprise appointment and queue management solution The British multinational telecommunications company, with headquarters in London, predominantly operates services in the regions of Asia, Africa, Europe, and Oceania. ww w.ac f t e chnolo g i e s . c o m The company owns and operates networks in over 20 countries and has partner networks in over 50 additional countries. Its Global Enterprise division provides telecommunications and IT services to corporate clients in 150 countries. To ensure the company provided their customers with the best customer service and a unified global customer experience, they decided to i

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