Multibillion dollar insurance provider Unum cuts batch service requests by over 60% for its 10,000 employees
Multibillion dollar insurance provider Unum cuts batch service requests by over 60% for its 10,000 employees
1 Pagesad hoc work requests 60% less 24X7 submissions 181,000+ via self-service businesses served Business Challenge Unum is a leading provider of financial protection benefits in the workplace, serving more than 181,000 businesses in the U.S. and U.K. Unum’s IT operations group was handling hundreds of requests monthly for ad hoc workflows to be scheduled by various internal groups. As part of a business- critical transformation of its data center, Unum wanted to empower internal users to run and monitor their own job requests. BMC Solution With Control-M Self Service, developers submit workflows through a fully controlled and audited self-service catalog. Developers and business users can now check the status of their workflows at anytime from anywhere via a web interface. When developers
