Magazine Subscription Fulfillment Company Uses Speech Recognition

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Contact Center Automation • Multimedia Recording & Quality Monitoring • Customer Feedback Management • Outbound/Blended Dialing & Campaign Management • Network-based Pre/Post-Call Routing • Web Self-Service & Knowledge Management • Workforce Management Enterprise IP Telephony Enterprise Messaging Case Study Summary Customer: CDS Global Headquarters: Des Moines, IA Industry: Data Management Challenge: Replace existing outsou

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Magazine Subscription Fulfillment Company Uses Speech Recognition

Magazine Subscription Fulfillment Company Uses Speech Recognition

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