Monzo Banks on PagerDuty to Improve Customer Experience

3 Pages

Since it’s a digital bank, Monzo’s hours of operation are 24/7. “Customers are the heart of everything we do,” Evans said. “Our services must always be up and accessible to our customers.” To that end, Monzo does not have scheduled downtime, unlike many traditional banks. To protect the customer experience,Monzo has been using PagerDuty to accelerate response to customer-impacting issues.“We put a huge amount of engineering effort into making sure we don’t have scheduled maintenance periods, but we’ve had downtime because of incidents,which are inevitable,”

Join for free to read

Case Study PagerDuty

Case Study PagerDuty Activates Intent Data to Scale Pipeline 10x Against…

White Paper How Ceto Empowers Community Banks

White Paper SALES OR CUSTOMER FOCUSED? Banks’ Evolution to Customer-Driven…

More from pagerduty

Case Study Panasonic: Changing Lives with PagerDuty

Case Study Trustpilot Gives PagerDuty a Rave Review

Case Study Xero Leverages PagerDuty and ChatOps to Improve Incident…

Case Study Flixbus Drives Operational E?ciency With PagerDuty

Case Study

Monzo Banks on PagerDuty to Improve Customer Experience

Monzo Banks on PagerDuty to Improve Customer Experience

Related Solution Sets

You Might Also Like

More from pagerduty