The Site Reliability Engineering (SRE) manager at Trustpilot, leads a team of SREs focused on website availability, online performance, incident response, and infrastructure. As a result, the team must take action immediately when critical issues arise and address them with urgency. “Ultimately, we ensure customer happiness.” The PagerDuty platform, with its on call management, scheduling and automatic notification capabilities, make it easy for Trustpilot to engage the right people at the right time when business impacting issues arise. “On-call rotations are veryeasy to set up and maintain, even down to the minute. We can even create multiple scheduling layers to help balance the workload for our on-call resources,”

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