Modern service on all channels: Customers can reach Viessmann quickly and reliably via social media Lived customer dialog and efficient service manage- ment – these are the declared aims of the Viessmann Group. As a leading international manufacturer of hea- ting, industrial, and refrigeration systems as well as a competent service provider, the family business sets benchmarks. To realize these benchmarks in the dia- log with the customer as well, Viessmann decided to implement SAP Hybris Cloud for Social Engagement with consulting firm Sybit in combination with the Feld C CommunityConnector. Modern service with SAP Hybris Cloud for Social Engagement Sybit Case StudyOriginal situation: increasing number of inquiries received via social media Customers can now reach the service expe

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