Mobile Field Service App Pumps Up Efficiencies & Customer Satisfaction with Backend Integration Solution Business as usual for Westmor meant service teams were bogged down with paperwork and sales had limited customer visibility. They needed to bring all the teams in their organization together in order to be successful and profitable as a company. As Westmor continued to grow, they knew their paper processes would not scale to support revenue growth. The pivotal moment came when: • Internal teams working in silos slowed productivity • Manual systems led to missed revenue opportunities due to insufficient customer information • Lack of data made strategic investment decisions difficult Applying technology led to the following: • Technicians and call center agents reacting to cu

Join for free to read