Global Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance
Global Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance
3 PagesGlobal Implementation of Lean Service Processes Delivers Increased Efficiencies & Focus on High Performance Challenges... • Multiple disparate systems and processes across regions • Lack of consistency & visibility into key customer service KPIs hindering the ability to benchmark across regions • Efficiency issues arising from spare parts management and invoicing cycles Applying technology led to... • Implementation of lean, global service processes and performance metrics • Automated service reporting & insights into key metrics • Increased technician productivity with ability to work on and off-line • A more effective and efficient customer service The road to success is delivering... • A 10% increase on Net Promoter Score • Increased first time fix rate on average of 2-3% •
