“From a logistics perspective, we needed to create a single global service process that enabled us to deliver an increased first time fix rate.” — Amir Belferman, CIO, Lumenis Implementing a Unified Service Management Solution Delivers Increased Efficiencies Challenges... • Multiple databases across regions • Service revenue leakage • Lack of visibility into inventory and pipeline Applying technology led to... • Increased visibility through integration with ERP and CRM systems • Better compliance with FDA regulations • Dispatching an engineer with the correct part for the job The road to success is delivering... • Increased first time fix rate • Increased customer and employee satisfaction • Elimination of fourteen databases for service into one unified, global platform Custom

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