Midwest Based Firm Improves Outsourcing Agreement, Achieving a 16% Reduction in Monthly Costs
Midwest Based Firm Improves Outsourcing Agreement, Achieving a 16% Reduction in Monthly Costs
1 PagesCASE STUDY Mattern 223 Wilmington/ West Chester Pike Suite 104 Chadds Ford, PA 19317 (610) 459-7750 www.matternassoc.com • Credits if the service provider is understaffed regularly or if untrained backfill is sent to the site • Updated detailed performance standards • Detailed and timely monthly reporting and performance scorecard requirements with associated penalties for non-compliance • Termination clause for service provider performance • Timely and accurate monthly invoicing and associated credits for non-compliance • A staff reduction of one (1) FTE in the Firm’s headquarters • The replace of the current eCopy Scan Stations (with embedded cost recovery) with uniFLOW for scanning workflow and cost recovery • A 16% reduction in monthly costs Midwest Based Firm Improves Outsourcing
