CASE STUDY Mattern 223 Wilmington/ West Chester Pike Suite 104 Chadds Ford, PA 19317 (610)  459-7750 www.matternassoc.com • Right-sized staffing configuration with a full-time on-site floater. • Staff training and reporting guarantees, including cross-training. • Mandatory reporting on services metrics. • Significantly improved terms and conditions, including the elimination of non- solicitation clause as well as l untrained staff and staff underage credits. • Penalty based service level agreements. • Installation of tracking technology. Regional Powerhouse Improves Outsourcing Efficiencies and Costs Opportunity: This firm, based in Grand Rapids, Michigan, has a significant national practice with nearly 120 attorneys in two offices. In 2017, the firm engaged Mattern to assist with i

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