Opportunity: This 225 attorney, Nashville-based firm was looking to improve outsourcing workflow efficiencies, service level and increase equipment capabilities. The firm had been with its current outsourcing and equipment provider for over a decade and felt that the level of off-site management interaction and proactive presentation of strategic initiatives were minimal. With the contract expiring, the incumbent vendor offered the firm a renewal proposal reducing the firm’s current costs by 21.5%; however, the firm had renewed with the incumbent vendor as a result of the previous expiration, and leadership was now interested in investigating the market to: • Learn what other service bureaus were providing in the outsourcing marketplace that could improve the quality of their in-

Join for free to read