Mid-States Bolt & Screw faced challenges with their manual AR processes, relying on spreadsheets and a time-consuming ERP system to handle past-due accounts. Jessica Taylor, the AR and collections manager, found the manual tasks laborious and inefficient. After implementing Lockstep, Taylor automated customer communications, grouped customers into credit classes, and streamlined the notification process for past-due invoices. This saved over 579 working hours, reduced the average days to pay from 15 to -2, and eliminated the need for spreadsheets. Lockstep provided visibility, allowing Taylor to efficiently manage collections across multiple locations.

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