Minnetronix Medical faced challenges with manual AR processes, using Outlook and Excel to manage collections for a growing customer base. As their business expanded, scaling became difficult, and their AR team needed better visibility and efficiency. By implementing Lockstep, Minnetronix automated key processes, reducing collections activities by 50%, decreasing their DSO by over 60%, and greatly improving customer and employee experiences. The automation allowed for consistent communication, faster issue resolution, and more efficient workflows, enabling the company to maintain a lean staff while delivering a better customer experience.

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