Securitas Electronic Security faced challenges with their homegrown AR system, which lacked visibility into historical information and communications, leading to inefficiencies in managing collections. To address these issues, they partnered with Ernst & Young to identify improvements and ultimately selected Lockstep's AR automation solution. Lockstep provided automated workflows, enabling faster resolution of customer disputes and improved outreach based on follow-up types. This helped Securitas reduce DSO and increase receivables by 247%. The implementation process was smooth, with Lockstep providing hands-on training and support, ensuring the team could quickly adopt the new system.

Join for free to read