Microsoft Business Process Improvement for Customer Velocity Program Case Study Challenge Microsoft engaged Wimmer Solutions to provide accountability for leading the business strategy, business design and end- to-end implementation of processes and tools for the company’s Customer Velocity Program & Strategy. Solution/Service Wimmer’s approach was centered around building a partnership with senior management to lead, define, and implement a new customer engagement model for the Microsoft World Wide Sales Ecosystem. The strategy, design, and implementation of the solution was intended to exact a substantial change in the way Microsoft conducts business moving forward, as defined by the extensive ‘as-is’ process analysis our resources provided. Wimmer consultants were accou

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