Enterprise Partner Group Planning - Microsoft Case Study Challenge In the mid-2000s, the demand and cost for digital software distribution were growing exponentially, among at- home, corporate, and educational users alike. Those eager to explore the first public releases of our client’s next- generation operating systems were frustrated with slow download speeds and long wait times as its networks struggled to keep up with customer demand and faltered in meeting the needs of a single product launch with its existing publishing capacity. Customers were often driven to request a hard copy after failed attempts to download a digital version of the software, but many international customers lacked access to a retail store as well. To address its customer satisfaction problems in the

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