Mercuri International Measuring return on training investment Global Bank www.mercuri.net For more information contact: Richard Higham Tel: +44 19 32 84 48 55 Email: richard-higham@mercuri.co.uk MERCURI INTERNATIONAL CASE STUDY THE CHALLENGE A global Bank appointed Mercuri International to deliver 35 relationship-based negotiating programmes to 316 Bank relationship managers across five departments, in ten months. Th

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