76% accuracy achieved 70% faster processing Challenges Insurance renewals and quotations processed required manual intervention and depended on experienced staff for analysis. The entire process was time-consuming and error prone. Regulatory and compliance standards (HIPAA, PCI, tax laws, etc.) and changes in business process resulted in additional work for the supervisors, having to perform multiple checks to review sensitive information and ensure accuracy. Their existing OCR platform required constant intervention as it struggled with the variability of the document formats and data complexity. This resulted in longer renewal times which caused customer abandonment and decreased revenue. Mercer Improves Insurance Quotation & Renewal Process by 70% Product Cognitive Machine Readin

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