Gundersen Health System is a non-profit, fully integrated healthcare network that includes a teaching hospital and six critical access hospitals, primary care and multi-specialty practices, behavioral health services, and regional clinics. Its flagship hospital has twice earned Healthgrades recognition as one of America’s 50 best hospitals and consistently ranks among the country’s top hospitals for quality and patient satisfaction. The Challenge When patients request a prescription refill through their pharmacy, the pharmacy system sends an electronic request to the provider for a renewal if no refills are available. The provider’s electronic health record (EHR) system receives the renewal request with specific prescription instructions. as medication dosage, rout

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