The way consumers buy home insurance is changing. They’re increasingly purchasing goods and services online, and they expect companies to provide them with seamless experiences—a trend that’s been accelerated by the COVID-19 pandemic. For home insurance carriers, that means digital engagement is no longer just a communication channel. It’s now a way of doing business. To better understand how home insurance carriers are modernizing the customer experience and underwriting process to meet these customer expectations, LexisNexis® Risk Solutions commissioned a third-party survey of the top 50 property insurance carriers. Conducted in May and June 2020, the survey took place just as homes became the center of our world.

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