CASE STUDY: FINANCIAL SERVICES Maximizing Operational Effi ciency and Boosting Team Productivity When COVID-19 forced everyone to rethink their approach to work, financial service companies proved they could be as productive at home as they were working in the office. According to a , the finance industry has the highest work-from- home success potential with 75% of employee time spent on activities that can be done in a remote environment without impacting productivity. McKinsey & Company study The sudden shift to remote work presented its share of challenges for financial service managers, including: Ensuring that employees are engaged during business hours Verifying that employees are closely aligned to goals Keeping track of what to

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