CASE STUDY: INSIDE SALES AND CALL CENTERS Achieving Workforce Productivity Success With ActivTrak’s Insights The role of inside sales and call centers has rapidly evolved over the past few years. With an increased number of communication channels, organizations can engage with prospects and customers in ways beyond the traditional phone call. This change also presented the opportunity to deploy flexible work arrangements with the physical footprint becoming less important. In fact, 34% of inside sales and call center companies have a remote presence, and 56% plan to have one by 2024 according to . Some of the biggest challenges that managers face when switching to a flexible work program include: By implementing a workforce analytics tool, organizations are setting thei

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