CASE STUDY: INSURANCE INDUSTRY Working Wiser With Intelligent Insights from ActivTrak Insurance companies are trusted to accurately assess risk and provide timely support to their customers. To do that, it’s critical their agents are as productive as possible. In many cases, agent productivity is analyzed based on outputs – the premiums written and the loss ratio of their network of independent agencies. However, this doesn’t provide a complete view of how an insurance company can increase agent productivity. Are all agents properly trained? Are they engaged in high-priority activities? Is the agency understaff ed? Answering those questions can be diffi cult regardless if teams are working remotely, in-offi ce, or a hybrid environment. Some other challenges that managers face include:

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