Case Study Copyright © 2021 Teleperformance SE. All rights reserved. Complete or partial external use or reproduction is strictly forbidden. Maurices: A Partnership Driven by PerformanceMaurices Inc., stylized as maurices, is an American women’s clothing retail chain based in Duluth, Minnesota, with over $1 billion in revenue in 2020. Maurices’ product range includes women’s casual apparel, professional wear, dressy wear, activewear, shoes, and accessories. With an ethos of style, service, and community, the company puts people first, working hard to provide fun fashion and friendly service to amazingly real everyday women. In 2010, Teleperformance was chosen to deliver CX support for another leading, U.S.-based women’s clothing brand. In 2015, that brand was acquired by a pa

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