CASE STUDY MASON-OCEANA 9-1-1 CUSTOMER PROFILE Mason-Oceana 9-1-1 Administration Office • Mason and Oceana Counties, Michigan • Centralized PSAP • Serves 60 agencies • Covers over 2,500 square miles • Serves a seasonal population of up to 110,000 Key Benefits of Cybersecurity Assessment • C o m p r eh en s i v e a s s e s s m en t outlining PSAP’s cybersecurity risk posture • Risk-priority scorecard for an executable cybersecurity strategy • Ability to gain trust and buy-in from constituents on security concerns • Improved understanding of the best practices for cyber resiliency Mason and Oceana counties joined forces and combined resources in 1995 to establish a public safety answering point (PSAP) to serve its Western Michigan community. Two decades later, mission-c

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