CASE STUDY BERNALILLO COUNTY Bernalillo County 9-1-1 Communication Director, Tina Tomlin explains, “The new system has made our job so much easier because the information is reliable, detailed and easily distributed. Everyone is more informed and situations can be quickly addressed.” But when asked what she wants people to understand about her role as 9-1-1 call takers and dispatchers are truly the first first responders. As Tomás, a 25-year veteran dispatcher of the Bernalillo County, New Mexico emergency communications center explains, “We are the vital first link to the emergency response system. We get the calls, we assess the need and we send the help that is needed: police, fire or EMS.” And central to the ability of Tomás and his fellow dispatchers in Bernalillo Coun

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