Marriott International modernized its global customer service operations by consolidating its tech stack and implementing NICE CXone across 20 contact centers worldwide. NICE CXone provided powerful interoperability, reducing downtime risk and replacing a fragile, costly legacy platform. In close collaboration with NICE’s service team, Marriott achieved a seamless and successful technology transition that enhanced operational efficiency and supported 24/7 service delivery, making CXone the company’s most effective customer experience platform upgrade to date.

Join for free to read