Case Study Trimble Transportation Unifies Complex Tech Support Teams on NICE CXone Trimble Transportation recognized that its customer service goals were constrained by confusing, inconsistent processes. The company realigned around a single point of contact powered by NICE CXone. CUSTOMER PROFILE ABOUT Founded in 1978, Trimble provides technology solutions for the industrial ecosystem. Trimble Transportation empowers transportation stakeholders—drivers, carriers, intermediaries and shippers—to improve collaboration, maximize resource utilization and freight coverage, and transform the world’s supply chain for everyone it serves. INDUSTRY Transportation / supply chain WEBSITE www.trimble.com LOCATION Headquartered in Minnetonka, MN AGENTS 270 agents GOALS • Consolidate sprawli

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