Nice helped RAC WA modernize its contact centers by implementing CXone as a cloud-based solution, effectively replacing legacy systems approaching end-of-life. This transition streamlined operations, improved agent performance, and enhanced member experience across diverse service areas. CXone's seamless integration with other tools supported RAC WA’s cloud-only transformation, leading to a 90% reduction in necessary scripts and enabling the organization to deliver more efficient, flexible, and future-proof member support throughout Western Australia.

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