Problem While initiatives centered on workforce wellbeing have always been an integral part of this hospitality giant’s mantra, the emergence of COVID-19 set in motion an entirely new set of challenges that Mayor had to hit head- on. “I joined this company with grand plans for strategy and long-term projects, and then COVID happened,” says Mayor. “For me, it went from long term strategy to shorter term tactics.” Mayor needed to respond — quickly — with a plan to provide employees with robust support that was both timely and meaningful. CASE STUDY grokker.com Wellbeing Beyond the Pandemic “What’s happening right now needs more than that bandaid on top of it. Our colleagues need the tools to deal with the future. We are trying to build our colleagues to be strong.” — Will Mayo

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