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Building a service portfolio

Building a service portfolio

Axelos
Pages 22 Pages

AXELOS.com Building a service portfolio Nelli Serifovski, NNIT A/S Niels Skytte Christensen, itSMF Denmark Case Study October 2016Contents Introduction 3 The four-track implementation project 4 Design of the service portfolio framework 5 Identifying, structuring and describing IT services 7 Service governance and processes 13 Key learning points from implementing a service portfolio 18 About AXELOS 20 Abo

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