A publication by Playvox Managing a Multigenerational Team in Your Contact Center Your Guide to Communication, Training, and Motivation Across Age GroupsTable of Contents The One Thing All Your Agents Want at Work Get to Know the Generations What Each Generation Wants in the Workplace Workplace Communication Across the Generations Training Different Generations at Work Motivations by Generation in the Workplace How Playvox Can Help 3 3 4 7 8 11 133 The One Thing All Your Agents Want at Work Managing a team with members from different generations can be challenging if you don’t first understand what motivates each group, how to communicate with them, and how to train them to bring out their best performance. But as you approach managing your team, remember that all your employees essen

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