How to Successfully Manage a Hybrid Contact Center Workforce Why it’s important to treat both work from home and in-office agents similarly to minimize resentment and attrition A publication by Playvox1 How to Successfully Manage a Hybrid Contact Center Workforce Now that vaccines are being administered, contact centers are considering whether they want their agents to continue working from home or bring them back to the office post-pandemic. The reality is that, moving forward, most contact centers will have a hybrid workforce model where some employees will continue to work remotely and others will return to the office. Businesses may also create hybrid schedules that allow agents to work a mix of at-home and in-office days each week. Contact centers are realizing this is th

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