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Making Website Improvements for an Enhanced Customer Experience

Making Website Improvements for an Enhanced Customer Experience

Siteimprove
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Making Website Improvements for an Enhanced Customer Experience CASE STUDY ? COMPANY: Bolton Council ? SECTOR: Government ? CUSTOMER SINCE: March 2005 ? SERVICES: WGS ? SITES: 3 ? USERS: 10 www.bolton.gov.uk “ Siteimprove tools help us with our goals to provide an easy, functional and reassuring experience to our customers. ” Najma Bekar, Digital Development Team 2 What key aims

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