CREATING AN ACCESSIBLE WEBSITE CASE STUDY ? COMPANY: UNIVERSITY OF ONTARIO INSTITUTE OF TECHNOLOGY ? SECTOR: HIGHER EDUCATION ? CUSTOMER SERVICE: MARCH 2013 ? SITES: 23 ? USERS: 8+ www.uoit.ca “ The Siteimprove interface is intuitive and easy to navigate which makes finding and resolving problems quick and easy. ” - Joyce Chan, Web Specialist at the University of Ontario Institute of Technology “ Using Siteimprove, we went from hav

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