Use Case Support Industry Technology Integration Servicenow Impact 97% SLA Results Acxiom established a 97% SLA with their robust customer excellence program. The integration of their company messaging tools within the Talkdesk platform enables support reps to immediately respond to customer requests. Solution By moving away from their legacy Avaya system, Acxiom can leverage Talkdesk’s real-time reports, integrations with top business tools and innovative AppConnect partners to improve their customer’s experience. Challenge Acxiom needed an innovative enterprise contact center platform with the tools to establish a strong culture of customer excellence and transform the company’s internal support experience. Acxiom's Quest for Customer Excellence Acxiom’s roots go deep.

Join for free to read