Small to mid-sized businesses (SMBs) face challenges in HR decision-making, primarily in recruitment, retention, and culture. A recent HR.com survey reveals that many SMBs are not leveraging strategic HR technologies, with only 27% operating at advanced levels. The study identifies key focus areas: recruitment, benefits administration, and employee relations. HR leaders are more likely to prioritize culture and retention, use advanced HR technologies, and collaborate with executives on HR technology decisions. The report suggests that to remain competitive, SMBs should focus on developing HR maturity, investing in HR technology, and fostering a supportive culture and strategic HR practices.

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