In 2012, a major pharmaceutical company hired Direct Commerce to provide eInvoicing services for suppliers in the U.S. and Puerto Rico. The pharmaceutical giant was using another provider in select European markets. When the pharmaceutical company wanted to automate VAT compliance based on regional and country-specific rules throughout Europe in 2016, however, the other provider was unable to accommodate the request. Direct Commerce came through with a stable, customized solution that met the pharmaceutical company’s complex objectives. The pharmaceutical company turned to the experts at Direct Commerce, who developed a solution that would only accept invoices that were VAT-compliant for each market. Other invoices would be rejected by the system, forcing suppliers to make the

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