Case Study

Healthcare Services Company Deploys All-in-One IPCommunications Software Suit

Healthcare Services Company Deploys All-in-One IPCommunications Software Suit

Case Study Summary Customer: Carenet Headquarters: San Antonio, TX Industry: Healthcare – Medical Management Services Product Replaced: ? Telecommunications platform Number of Users: ? Agents: 400 ? Business Users: 100 Challenge: Add more sophisticated dialing and queuing functions; provide integration to CRM system; improve support for at-home agents. Products Deployed: ? Customer Interaction Center ™ (CIC) ? Inter

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