CASE STUDY Madison Heights Accelerates Online Payment Adoption and Customer Satisfaction Because COVID-19 accelerated their need for more paperless payment options, the City of Madison Heights, Michigan was in search of an online payment solution that would not only offer customers multiple ways to pay their bill but to also streamline the process and integrate with their billing software. Since implementing Invoice Cloud, Madison Heights has seen a number of improvements including: • Increased electronic payment adoption • Streamlined payment process • Higher customer satisfaction • Increased amount of payments BY THE NUMBERS: In year one, Madison Heights saw: “Invoice Cloud provided the City the ability to quickly adapt to changing customer needs with a user-friendly payment sol

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