Case study Customer success story: LuxairGroup prepares for take-off with an innovative customer experience2 Challenge Needing to stand out from competitors With 2,900 employees, LuxairGroup is a key economic player and the main aviation company in Luxembourg and its surrounding region. In a market dominated by massive global alliances and low-cost airlines, LuxairGroup needed to stand out by driving innovative experiences through tech- nology. However, LuxairGroup’s complex IT environment was already supporting 1,500 users with 120 applications that were mainly connected with tightly coupled, point-to-point integrations, which made it difficult to connect new systems, replace old applications, and, most importantly, pursue innovation. The result was high maintenance costs, specific

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